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View upcoming payment dates for federal benefits, including select provincial and territorial programs.
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Request a signed certificate to recognize a significant achievement, milestone, or community occasion.
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Case Work
Are you experiencing challenges with a federal agency? Our office can support you with an update. Download the relevant authorization forms below and reach out to us.
IRCC
Immigration, Refugees and Citizenship Canada
Check On The Status Of An Application
You can check these resources before contacting our office:
- Check Application Status
- Check Application and Processing Times
- Medical Exams and Police Checks
- Find Application Forms and Guides
IRCC general inquiries: 1-888-242-2100
IRCC has moved our constituent updates to an appointment based system with priority being placed on applications that have either surpassed standard processing times and/or have urgent circumstances (ex. Life or death matters including a funeral or serious illness). If you are seeking a general update on the status of your application, please refer to this link attached: How to check your application status – Canada.ca.
If you are still looking for assistance with an outstanding IRCC case, you can open a case with our team using the Immigration Form.
Check Your Own Application
You can check these resources before contacting our office:
- Check Application Status
- Check Application and Processing Times
- Medical Exams and Police Checks
- Find Application Forms and Guides
IRCC general inquiries: 1-888-242-2100
IRCC has moved our constituent updates to an appointment based system with priority being placed on applications that have either surpassed standard processing times and/or have urgent circumstances (ex. Life or death matters including a funeral or serious illness). If you are seeking a general update on the status of your application, please refer to this link attached: How to check your application status – Canada.ca.
If you are still looking for assistance with your outstanding IRCC case, you can open a case with our team using the Immigration Form.
IRB
Immigration and Refugee Board of Canada
The Immigration and Refugee Board of Canada (IRB) is responsible for making well-reasoned decisions on immigration and refugee matters, efficiently, fairly and in accordance with the law. The IRB decides, among other responsibilities, who needs refugee protection among the thousands of claimants who come to Canada annually.
If you are still looking for assistance with your IRB case, you can open a case with our team using the Immigration Form.
Passport Canada
Passport Canada
Passport Canada handles the processing, issuance, and overall management of Canadian passports and travel documents. To learn more, please visit their official website.
Our team can help if your passport is stuck, delayed or urgent circumstances have developed. To open a case with us, please complete the below General Federal Assistance Request Form.
CRA
Canada Revenue Agency
The CRA’s general line is equipped to assist with general enquiries, address changes, and T1 adjustments:
- Individuals: 1-800-959-8281
- Benefits: 1-800-387-1193
- Business: 1-800-959-5525
Our MP offices can support with CRA matters including personal and business tax issues, child and family benefits, savings and pension plans, CRA sign-in service problems, unresolved complaints regarding service quality and COVID-19 support overpayments or eligibility.
Kindly note that we are unable to intervene with cases involving taxpayer relief, collections or objections.
Canada Revenue Agency has created platforms to raise these important enquiries directly with their representatives through the CRA My Account. Have you had any success to retrieve an update using this tool? CRA sign-in services – Canada.ca. In addition, have you attempted to resolve this matter through the standard phone line at 1-800.959.8281?
If you are concerned that there is an issue to be addressed that has not been responded to with your correspondence to CRA, we request that you fill out the below General Federal Assistance Request Form to request assistance from our team.
Service Canada
Service Canada
We can help if you have a delayed EI claim, maternity, paternity benefits or appeal tracking. We can also support with delays or issues with CPP, OAS, GIS, CDCP or SIN numbers.
Service Canada can be reached directly at: 1-800-622-6232: or by visiting their website at: www.servicecanada.com.
- Passport status: canada.ca/passport-status
- Employment Insurance (EI): 1-800-206-7218
- Public Pensions (CPP, OAS): 1-800-277-9914
If you are still looking for assistance with your Service Canada case, you can open a case with our team using the below General Federal Assistance Request Form.
Veterans Affairs
Veterans Affairs
If you are looking for assistance with Veterans Affairs, please complete the below General Federal Assistance Request Form.
General Assistance Request
Inquiry relating to another matter concerning federal departments, programs or services
If your inquiry relates to another matter concerning federal departments, programs or services, please complete the below General Federal Assistance Request Form.
Local Support
Community Resources
In an effort to ensure you have accurate and reliable information when you need assistance the most, my team and I have compiled some great resources for your reference below.
Business Resources
Kanata North Business Association
The Kanata North Business Association is committed to representing and advocating for the best interests of the over 543 member companies located in the area.
Kanata Central Business Improvement Association
Tel: (613) 513-3646
Email: ed@kanatacentral.com
The one-stop-shop for all your needs is just around the corner. The Kanata Central neighbourhood is a main shopping centre in the west end of Ottawa.
City of Ottawa Resources
Garbage and Recycling Calendar
Have a question or concern to share? Contact OC Transpo or share your experience through the online feedback form.
To report an incident that occurred on an OC Transpo vehicle or property, use our online reporting form or call Transit Law. In an emergency, call 9-1-1.
Free, confidential and multilingual service that connects callers to community, social, government and health service information in Ottawa 24 hours a day, seven days a week
For roads, bylaw issues, blocked drains, garbage collection, parking, snow clearing, and more.
Community Associations
Many thanks to our riding’s Community Associations for their dedication and hard work, helping make our neighbourhoods an even better place to live, work and raise our families.
List of Community Associations:
Briarbrook Brookside Morgan’s Grant Community Association
Bridlewood Community Association
Constance and Buckham’s Bay Community Association
Dunrobin Community Association
Fitzroy Harbour Community Association
Kanata Beaverbrook Community Association
Kanata Lakes Community Association
Katimavik-Hazeldean Community Association
Crisis & Help LInes
In crisis? Call Crisis Services Canada at 1-833-456-4566. For immediate help, call 9-1-1.
BounceBack is a free skill-building program managed by the Canadian Mental Health Association (CMHA). It is designed to help adults and youth 15+ manage low mood, mild to moderate depression and anxiety, stress or worry.
Chrysalis House is a shelter for abused women and their dependents. You can call their crisis line at 613-591-5901.
Distress Centre answering calls 24 hours a day, seven days a week, with crisis line specialists providing confidential support at 613-238-3311. Available to all residents, regardless of age.
Please note that the Ottawa Distress Line is not an emergency service. If you have an immediate life-threatening emergency, please dial 911.
Distress Centre Text & Chat Line:
Tel.: 343-306-5550
Good2Talk Post-Secondary Student Helpline
Tel.: 1-866-925-5454
Hope for Wellness Help Line 24/7
Tel.: 1-855-242-3310
Kids Help Phone
Tel.: 1-800-668-6868 (crisis line)
Mental Health Crisis Line answering calls for people ages 16 or older 24 hours a day, seven days a week at 613-722-6914
Togetherall is a safe, online community where people support each other anonymously to improve mental health and wellbeing.
Millions of people across Canada have free access through organizations, colleges and universities. Togetherall is free to all post-secondary students and those aged 16-29 in Nova Scotia, and all residents aged 16+ in Alberta.
Walk-In Counselling Clinics providing free, confidential single session counseling sessions throughout Ottawa
Financial Resources
Ontario Works Financial Assistance
Ontario Works – My Benefits
Tel..: 3-1-1 or 613-580-2400
Employment Insurance Benefits (EI)
Tel.: 1-833-381-2725
Food Banks
Tel.: 613-836-7847
Email: info@kanatafoodcupboard.ca
Hours of Operation: Monday to Friday from 9 am to 12 noon
The Kanata Food Cupboard is a non-profit charitable organization providing food assistance to Kanata individuals and families in need. Our primary mission is to provide the healthiest possible food choices by engaging and inspiring the Kanata community.
Tel: 613-745-7001
Email: foodbank@ottawafoodbank.ca
Hours of Operation: Monday to Friday: 8:00 a.m. – 4:00 p.m.
We are committed to the ideal that no one in our region should ever have to struggle with hunger. With this in mind the Ottawa Food Bank collects and distributes food to community food programs, who then provide it to those in need.
West Carleton Food Access Centre
Tel.: 613-832-5685
Email: wcfoodaid@gmail.com
The Food Bank is located in the basement of the West Carleton Community Complex (the former township offices) of 5670 Carp Rd, Kinburn, ON K0A 2H0, at the corner of Carp Road and the Kinburn Side Road. Our community Food Bank is a registered charity; to remain responsive to the needs of our community WCFAC is completely independent from Ottawa Food Bank and the City.
Health & Dental Care
Dental Emergency Services (Dental Society)
Tel.: 613-523-4185
An on-call dentist is available to take your emergency from 9am to 9pm, 7 days a week.
The Ottawa Dental Society coordinates a voluntary dental emergency referral service. Patients are encouraged to contact the on-call dentist directly to make arrangements for the emergency visit. Patients are responsible for any fees incurred for the diagnosis and treatment rendered.
If you or a loved one is in a life threatening situation, dial 911 or go to your nearest hospital Emergency Department. If you are unsure whether it is an emergency, you may call Telehealth Ontario, a free telephone service from the Ontario Government at 1-866-797-0000 and speak with one of their nurses or you should visit your closest Emergency Department.
Queensway Carleton Hospital’s Emergency Department is open 24 hours a day, seven days a week.
West End Family Care Clinic
Email: westendfamilycareclinic@gmail.com
Tel.: 613 599 3321
Online booking: https://kanataclinic.ca:8091/myoscar/login.jsf
Appointments can be booked by phone or email on the same day.
Housing
Action Logement/Action Housing
Tel.: 613-562-8219
Housing Help:
Tel.: 613-563-4532
Legal Services
West End Legal Services of Ottawa
1299 Richmond Road, Ottawa, Ontario K2B 7Y4
Phone: 613-596-1641
Fax: 613-596-3364
TTY: (Telephone device for the hearing impaired)
Website: https://www.clsottawa.ca
University of Ottawa Faculty of Common Law
17 Copernicus Street, Ottawa, Ontario K1N 6N5
Phone: 613-562-5600
Fax: 613-562-5602
Website: https://commonlaw.uottawa.ca/community-legal-clinic/
Legal Aid Ontario
Ottawa Immigration & Refugee Law Office
73 Albert Street, Ottawa, Ontario K1P1E3
Phone: 613-238-7931
Fax: 613-238-7931
Website: http://www.legalaid.on.ca
Community Legal Services – Ottawa
1 Nicholas Street, Suite 422, Ottawa, Ontario K1N 7B7
Phone: 613-241-7008
Fax: 613-241-8680
Website: https://www.clsottawa.ca
South Ottawa Community Legal Services (SOCLS) and Community Legal Services Ottawa Centre (CLSOC)
SOCLS and CLSOC provide free legal assistance to low income individuals living in their respective catchment areas
Website: https://www.clsottawa.ca
Vanier Community Service Center
290 Dupuis Street, 1st floor, Ottawa, Ontario K1L 1A2
Phone: 613-744-2892
Fax: 613-733-0401
Toll-free: 1-613-733-4113
Website: http://www.socls.org
Mental Health Resources
If you or the person you care for is in crisis and you need help right now, please call 911 (emergency) or your local emergency number.
Canadian Mental Health Association
CMHA Ontario achieves its mission by being a leader in the evolution of Ontario’s mental health and addictions system. We contribute our knowledge, resources and skills to provincial policy development and implementation.
Ottawa Public Health: Mental Health Resource Guide
The Resource Guide reflects mental health resources and supports located throughout the Ottawa Region.
Psychiatric Survivors of Ottawa
Tel.: 613-567-4379
We are a community of peers using our lived experiences with the mental health system to support one another in moving towards our full potential.
Western Ottawa Community Resource Centre
Tel.: 613-591-3686
The Western Ottawa Community Resource Centre is a not-for-profit organization that provides health and social services to communities in far west Ottawa.
Youth Services Bureau
24/7 CRISIS LINE: 613-260-2360
Youth Services Bureau of Ottawa (YSB) is one of the largest and most comprehensive non‑profit agencies serving youth in this community. More than 350 caring professionals work from 20 locations across the city to deliver a vast range of programs and services that support at‑risk youth and their families.
Shelters and Distress Centers
Tel.: 613-591-5901
Business Administration Line: 613-591-5991
Email: info@wocrc.ca
Chrysalis House is a safe and secure 25-bed shelter in Western Ottawa. It is a place where a woman can go to protect herself and her dependants from violence and abuse. Chrysalis House is open to any self-identified woman (over 16) and her dependants. Chrysalis House offers a crisis phone line 24 hours/day at 613-591-5901.
Seniors and Vulnerable Populations
Good Companions Seniors Services
Email: info@thegoodcompanions.ca
Tel.: 613-236-0428
If you have a resource you would like to see added, please share your recommendation with Jenna.Sudds@parl.gc.ca.
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Browse current bills, legislation, and parliamentary initiatives being considered in the House of Commons.
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View parliamentary expense reports and public disclosures related to office and travel expenditures.
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Explore voting records and parliamentary decisions made in the House of Commons.
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Testimonials